Our Core Values
At JLG we don't just talk about values, we live them. Our promises are not just promises to each other, they are also promises to our clients. Values are a standard in JLG that we strive to uphold regardless of the pressures we may be under. We run workshops for all our staff so they can understand what values mean to them and how important it is for our clients, contractors and suppliers to know the difference between us and our competitors.
Health, Safety & Environment
Our HS&E Management System is second to none and reviewed constantly for improvement. We have a fail-safe auditing process at all levels of our organisation. Regular tool box meetings with all of our staff, management and contractors are held to ensure that we are constantly improving our HS&E standards. Continually investing in work platforms, knuckle booms and fully equipped vehicles with trailers contributes to our position as leaders in our market segment. This ensures that as we work on each project, we have the right tools for the right job, enabling all of our teams to arrive home safely each night. Click here for our HS&E Statement (PDF)
Customer Service Standards
Our purpose built database and software systems provide us with comprehensive information to monitor our 'Customer Service Key Performance Indicators'. These KPIs include time taken to call a client, time taken to visit a site and provide reports or quotes and time taken to commence works. Constantly meeting and exceeding our KPIs sets us apart from many of our competitors and is the core reason we are accepted as a preferred building company by the insurance industry.